1. Free trial

No card details are taken during the 14-day trial and nothing is charged automatically. If you don't choose a plan, your account drops to the free Starter plan.

2. Cancelling a subscription

You can cancel from the panel in one click. Cancellation stops the next renewal; you keep using the service until the end of the paid period.

3. Subscription refunds

Within the first 14 days of a new subscription you may request a full refund if the service has not been used substantially (for example, limited data entry and user invitations).

For annual subscriptions after the first 14 days, a pro-rata refund for remaining months may be considered; used months are counted as full months.

4. Credit refunds

Purchased Lio credits are refunded within 14 days of purchase provided they are entirely unused. For partially used packs, a refund proportional to the remaining balance may be considered.

Bonus credits are excluded from refund calculations.

5. Refund process

Send your request with the order number to info@projelio.app. Requests are reviewed within 3 business days; approved refunds appear on the original payment method within 5–14 business days depending on your bank.

6. Exceptions

Accounts closed for breach of the Terms, custom enterprise development fees, and completed training or consultancy services are outside the scope of refunds.